Negative Blog Comments: How do You Handle Them?
New clients almost always ask this question: what do I do if someone leaves a negative comment on my blog?
A recent post by Jeremiah Owyang answers the question of negative comments beautifully and completely reflects The Blog Squad's beliefs as well.
A negative comment is an opportunity.
An opportunity to learn from your customer/client/subscriber/reader about a potential problem in your business.
An opportunity to clarify your position.
An opportunity to get valuable feedback and improve your business.
An opportunity to improve your relationship with the commenter and others who may be reading the comment.
An opportunity to correct a mistake.
An opportunity to take the high road, acknowledge possible issues and correct them.
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